How electricity pricing in your state works

We're committed to making energy more affordable and easier to understand. We're here to help you understand the Default Market Offer and how it compares.

Energy
5 min read
The Australian Energy Regulator sets price caps for electricity customers on some standing offers in NSW, South Australia and south-east Queensland. This is known as the Default Market Offer, or DMO.

The Federal Government introduced the DMO to make energy prices more affordable for customers. The initial default price applied from 1 July 2019 to 30 June 2020. From 1 July 2020, a new default price was introduced.

The default price represents a benchmark, or reference price, for what electricity retailers can charge a range of customers in an electricity distribution zone.

The default price also limits the annual cost of standing offers set by retailers. You wouldn’t be on a standing offer if you’ve instead signed up to a specific energy plan, called a ‘market contract’. The maximum amount that you can be charged if you’re on a standing offer will depend on a range of factors, including usage, distribution area and tariff type.

For customers on standing offers and market contracts, retailers are also required to say how their electricity prices compare to the default price.

They must also estimate the annual cost of the offer, based on certain usage assumptions, and explain a range of other matters depending on the nature of the electricity offer or advertisement.

At AGL, we're committed to making energy fairer for our customers.

Here’s what we’re doing to help our customers understand how the default price impacts you and how your plan compares.

Get in touch

The customer service team at AGL is available to answer your questions. You can call us on 131 245, or visit the electricity plans page to view our offers.

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